What do I do when I’ve won an item, but no longer want to buy it?

A bid or purchase on vidaXL is considered a contract and you're obliged to purchase the item. However, if you feel that you have a legitimate reason for not buying the item, you can contact us and explain your situation. In case we don’t agree to cancel the transaction and you don't pay for the item, an unpaid item will be added to your account. If you get too many unpaid items on your account within a short time period, your account can be suspended.